Return Policy

Returns of Ready Made Products:

No Questions asked you are welcome to return ready-made products within 30 days from the date of delivery, Full refund (No deductions)  will be given within 7 days of the product is received by us.

  • Client / Customer need to contact inform us within 14 days from the date of receipt of the order.
  • Client / Customer can return ship within 30 days from the date of receipt of the order.
  • Client / Customer should courier or post it back at their cost.
  • The refund will be made only after the parcel is received & checked by us.
  • Refund will be processed only if the product is unused and in the shipped condition without any damage.
  • The refund will be only for the amount paid to our company, import duties and taxes would not be refunded.
  • The cost of return shipping will also be refunded Only if the is any defect or damage or fault in the product.
  • No refund can be made if the return shipment is lost or does not reach us for any reason. (This is entirely your responsibility to ensure that the return shipment reaches us).
  • Client / Customer should contact us before filing any Dispute or Claim with Paypal or 2Checkout or your Card company.
  • If you contact Paypal or 2Checkout or your Card company, we will be helpless & have to provide solution according to their policies.
  • Crease marks or mild wrinkles cannot be treated as defects, as these are caused due to packing for shipping, also mild chalk marks at the back made for stitching. (No claims will be entertained for these things).
  • No refund or exchange is given for any reason on shade cards, swatch book, sample swatches & tie backs.

Returns of Custom Made Products:

Each Product passes through stick quality checks at multiple stages, still, if there is any oversite, damage, defect or any other problem or issue, you are welcome to return the merchandise for exchange or refund within 2 weeks (14 Days).

  • Client / Customer need to contact / inform us within 14 days from the date of receipt of the order.
  • Client / Customer should courier or post it back at their cost.
  • The refund will be made only after the parcel is received & checked by us.
  • Refund will be processed only if the product is unused and in the shipped condition without any damage.
  • The refund will be only for the amount paid to our company, import duties and taxes would not be refunded.
  • The cost of shipping the parcel back will also be refunded if the is any defect or damage or fault at our end.
  • No refund can be made if the return shipment is lost or does not reach us for any reason. (This is entirely your responsibility to ensure that the return shipment reaches us).
  • Please be very sure about every detail of your order before paying or while ordering, No refund or exchange will be given if you don’t like the product due to personal or any other reasons (i.e. You do not like the color, quality, workmen ship, shipping delay, creased due to packing, not ready to pay customs duties or local taxes, etc……)

We offer free large swatch to all customers who have ordered from us, this service is offered even new customers who buy only shade cards or swatch book from us.

Client / Customer should contact us before filing any Dispute or Claim with Paypal or 2Checkout or your Card company.

If you contact Paypal or 2Checkout or your Card company, we will be helpless & have to provide solution according to their polices.

Please be very sure about every detail while ordering for Embroidery, Painted, Printed or any custom made patterns, ask for each detail & samples for Embroidery, Painted Printed products or any custom made patterns, before confirming the order.

If the order is paid & cancelled within 1 hour then 10% transaction fees will be deducted & balance refunded within 7 working days.
No changes or cancellation will be allowed after 1 hour of payment or confirmation.

Crease marks or mild wrinkles cannot be treated as defects, as these are caused due to packing for shipping, also mild chalk marks at the back made for stitching. (No claims will be entertained for these things).

We take full guarantee of the actual product only, there is no guarantee for free products if, by any chance the free offer is lost or damaged or of the wrong description, we will not give any replacement or refund. (However, we are free to seek out these issues with mutual understanding.)
You can always ask us for assistance or any help for your order; you are requested to clarify all your doubts before confirming the orders.

IMPORTANT: Before receiving your order packet from the courier or post, Please check if there is any custom tape on it or if the packet has any cut or damage, if there is any such   thing then Please open the packet & check all contents, if everything is safe & ok inside, without any damage or cuts, if there are no cuts or damage on the products please receive the packet & If there is any cuts or damage or dust or stain visible, then Please do not receive the packet & Inform us IMMEDIATELY.
We reserve all rights to cancel any order at any stage & give a refund, without assigning any reason.
All sales & communication are done from INDIA, so disputes if any will be settled in India according to Indian jurisdictions in Delhi.

We reserve all rights to accept or cancel any order without assigning any reasons.

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