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Returns of Ready Made Products:
No Questions asked you are welcome to return ready-made products within 30 days from the date of delivery, Full refund (No deductions) will be given within 7 days of the product is received by us.
Returns of Custom Made Products:
Each Product passes through stick quality checks at multiple stages, still, if there is any oversite, damage, defect or any other problem or issue, you are welcome to return the merchandise for exchange or refund within 2 weeks (14 Days).
We offer free large swatch to all customers who have ordered from us, this service is offered even new customers who buy only shade cards or swatch book from us.
Client / Customer should contact us before filing any Dispute or Claim with Paypal or 2Checkout or your Card company.
If you contact Paypal or 2Checkout or your Card company, we will be helpless & have to provide solution according to their polices.
Please be very sure about every detail while ordering for Embroidery, Painted, Printed or any custom made patterns, ask for each detail & samples for Embroidery, Painted Printed products or any custom made patterns, before confirming the order.
If the order is paid & cancelled within 1 hour then 10% transaction fees will be deducted & balance refunded within 7 working days.
No changes or cancellation will be allowed after 1 hour of payment or confirmation.
Crease marks or mild wrinkles cannot be treated as defects, as these are caused due to packing for shipping, also mild chalk marks at the back made for stitching. (No claims will be entertained for these things).
We take full guarantee of the actual product only, there is no guarantee for free products if, by any chance the free offer is lost or damaged or of the wrong description, we will not give any replacement or refund. (However, we are free to seek out these issues with mutual understanding.)
You can always ask us for assistance or any help for your order; you are requested to clarify all your doubts before confirming the orders.
IMPORTANT: Before receiving your order packet from the courier or post, Please check if there is any custom tape on it or if the packet has any cut or damage, if there is any such thing then Please open the packet & check all contents, if everything is safe & ok inside, without any damage or cuts, if there are no cuts or damage on the products please receive the packet & If there is any cuts or damage or dust or stain visible, then Please do not receive the packet & Inform us IMMEDIATELY.
We reserve all rights to cancel any order at any stage & give a refund, without assigning any reason.
All sales & communication are done from INDIA, so disputes if any will be settled in India according to Indian jurisdictions in Delhi.
We reserve all rights to accept or cancel any order without assigning any reasons.
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